Forgotten Item Retrieval

Ship Forgotten Items from Vietnam – Hotel or Airport

Forgot a phone, laptop or something precious at your hotel or at the airport? We can help collect it with your authorization and ship it to your door. In most cases you won't need to return to Vietnam.

Get it back – start here

Yes – Gateway Express can help you get back an item you left at a hotel or airport in Vietnam and ship it to your home address.We'll confirm whether we can collect it from your location. Tell us where you stayed or which airport, and what you left behind; we coordinate with the hotel or the lost and found, check the item is yours, and send it on through the DHL, FedEx and UPS international networks.

Shipping is arranged via the DHL, FedEx and UPS international networks – the couriers that already reach 220+ countries and territories.

How it works

Four steps, arranged by message and email

Send us the details

Hotel or Airbnb name, your stay dates, and a description of the item – a photo helps if you have one.

We collect & check it

We contact the hotel, confirm the item is yours, and photograph it. You approve the photos before anything is packed.

Approve your quote

One quote for collection, packing and shipping from Vietnam – duties and taxes in your country are separate unless stated. You pay only after you approve the quote.

We ship it home

Express delivery on the DHL, FedEx or UPS networks, with a real-time tracking link and an estimated transit time confirmed for your route.

You share photos of the item with us in the chat – there is nothing to upload on this page.

Where we can collect from

We collect items from hotels, resorts and Airbnbs in:

Ho Chi Minh CityDa NangHoi An (collected via our Da Nang office)

Stayed somewhere else? Contact us and we will tell you if we can help.

Left something at a Vietnam airport?

We can help collect items from the lost and found at Tan Son Nhat (Ho Chi Minh City) and Da Nang airports, then ship them through the DHL, FedEx and UPS international networks to 220+ countries and territories. You usually don't need to come back to Vietnam, but you may need to sign a letter of authorization.

How airport lost-and-found pickup works

1
Message us. Tell us the airport, your flight number and date, a description of the item, and the lost-and-found reference number if you have one.
2
Authorize us. We send you a ready-to-sign letter of authorization once you contact us.
3
We try to collect it. If the airport releases the item to us, we send you photos to confirm it is yours before we pack it.
4
Approve your quote. We pack the item and ship it once you approve the quote.

Documents you may need

Each airport has its own process, and requirements can differ from case to case. We check them and tell you before we try to collect your item. The airport decides whether to release the item to us.

It helps to have ready your flight details, a description of the item, and any report or reference number from the lost-and-found office.

What we cannot ship

Passports and ID documents, cash and payment cards, and loose batteries or power banks can't go in an international courier shipment, and medicines need checking first. See the full list of items we can't ship.

Other airports, including Hanoi: contact us

Tell us where the item is and we will tell you what is possible.

Get a quote

Are you a hotel or concierge service? See how we work with hotels and concierge teams.

Items we commonly ship

✓Phones, laptops, tablets & chargers
✓Clothing, shoes & accessories
✓Jewellery & watches (ask us first, and tell us the value)
✓Cosmetics & toiletries (perfume and aerosols: ask us first)
✓Books, printed papers & souvenirs (not passports or ID)

Items we can't ship

Some things you may have left behind can't go in an international courier shipment. Our specialist checks every item before packing.

Passports and ID documents
We don't ship passports, ID cards or other travel documents. If you have lost a passport, please contact your embassy or consulate first; they will tell you how to get it back or replaced.
Cash and payment cards
We don't ship cash, coins, traveller's cheques or bank cards.
Loose batteries and power banks
Spare lithium batteries and power banks are dangerous goods under air transport rules and are not accepted. Phones, laptops and cameras with the battery inside can usually be shipped – we'll check with you.
Medicines
Rules on medicines differ by country, and many need a prescription or are not allowed. Tell us what the medicine is before we pack it; we may not be able to ship it.
Flammable or pressurised items
Perfumes, aerosols, lighters and similar items are restricted or not accepted. We'll check with you.
If we find one of these items in your bag
We won't ship it. We'll set it aside, tell you, and agree with you what happens next.

We don't quote a flat price on this page – every item and destination is different. Ask for a quote instead.

Common questions

I've already left Vietnam – how can I get my item back?

Most cases can be handled remotely. Send us the hotel or airport, your stay or flight dates and a description of the item; we contact them on your behalf, check the item with you and ship it to your home address. In most cases you won't need to return to Vietnam. Some airports or hotels may ask for a signed letter of authorization – we'll tell you what's needed for your case.

What does the hotel have to do?

Once you authorize us, we coordinate with the hotel's front desk or lost-and-found to identify and collect your item. We prepare the shipping documents with you, pack the item and book the courier.

How much does it cost?

You get one quote that covers collection, packing and international shipping from Vietnam. Import duties and taxes in your country are not included unless your quote says so. Tell us the item and where it needs to go, and we'll send you the figure before you pay.

How long does it take?

After you approve the quote, we check and collect the item, then ship by express courier with a live tracking link. We confirm the estimated transit time for your route together with the quote, since it depends on the destination and carrier. Collection timing depends on the hotel or airport.

How do I know it's really my item?

Before we pack anything, we photograph the item and send the pictures to you for confirmation. Nothing ships until you tell us it is the right one.

What if my item is valuable?

Your item travels on the DHL, FedEx or UPS international network with a tracking number. Tell us the item and its value when you contact us, and our specialist will explain the shipping options for your route before you book.

Can you collect an item from an airport lost and found in Vietnam?

We can help collect items from the lost and found at Tan Son Nhat (Ho Chi Minh City) and Da Nang airports. Each airport has its own process, and the airport decides whether to release the item to us. Contact us with the details and we will check what is possible for your case.

Do I need to authorize you in writing?

Some airports and hotels may ask for a signed letter of authorization. We send you a ready-to-sign letter of authorization once you contact us, and we tell you what's needed for your case.

Which airports do you cover?

Tan Son Nhat (Ho Chi Minh City) and Da Nang. For other airports, contact us and we will tell you what is possible.

220+

countries and territories reached through the DHL, FedEx & UPS networks

Online

arranged by message and email, no return trip in most cases

Photo

verification of your item before anything is packed