GATEWAY EXPRESS IMPORT EXPORT COMPANY LIMITED (“Gateway Express”, “we”, “us”) is a Vietnam-based logistics company. This Privacy Policy is governed by the laws of Vietnam. Where references are made to Vietnamese legal codes (e.g., Decree 13/2023/ND-CP), please consult a local legal expert for international equivalents (e.g., GDPR for the EU, CCPA for California).
GATEWAY EXPRESS IMPORT EXPORT COMPANY LIMITED is committed to protecting the personal data of customers, partners, and website visitors in accordance with Decree 13/2023/ND-CP on Personal Data Protection. This policy describes how we collect, use, store, and protect your information when you use our international shipping services or visit the website gatewayexpress.vn.
Scope of application
This Privacy Policy applies to all personal data processing activities of Gateway Express, including:
- The gatewayexpress.vn website (Vietnamese and English versions)
- Quote forms, contact forms, newsletter subscription forms
- The shipment tracking system
- Customer records when using international shipping services
- Interactions through the hotline, email, and Zalo Official Account
If you do not agree with any term of this policy, please stop using our services and website.
Personal data we collect
Personal data
When you use our services or submit a quote request, we may collect:
- Full name
- Contact phone number
- Email address
- Pickup address and delivery address
- National ID, citizen ID, or passport number (for shipments requiring customs declaration)
- Recipient information at the destination country (full name, address, phone number)
- Cargo description and declared value
Technical data
When you visit our website, the system automatically logs:
- IP address and approximate geographic location
- Browser type and device (user agent)
- Pages visited, visit time, referrer path
- Cookies, session ID, and analytics identifiers
Purposes of data processing
Gateway Express uses your personal data for the following purposes:
- Service delivery — required to process orders, prepare export documentation, complete customs procedures, track shipments, and deliver to the recipient
- Quote consultation — to respond to quote requests through hotline, email, and Zalo
- Service and website improvement — analyzing user behavior through Google Analytics 4 to optimize UX and fix technical issues
- Marketing and communications — only when you opt in to receive newsletters, promotions, and policy updates
- Legal compliance — storing transaction records under the Accounting Law 2015 and providing information to competent authorities upon lawful request
Legal basis for data processing
Processing of your personal data is carried out on the following legal bases (per Article 17 of Decree 13/2023/ND-CP):
- Service contract — when you ship through Gateway Express, processing your data is necessary to perform the shipping contract
- Consent of the data subject — for marketing purposes, newsletters, and non-essential analytics cookies
- Legal obligation — storage of accounting records, providing information to customs, tax authorities, and courts upon lawful request
- Legitimate interest — system security, fraud prevention, and service quality improvement
Sharing data with third parties
Gateway Express does not sell customer personal data to any third party for commercial purposes. However, to deliver our services, we must share certain information with the following partners:
| Recipient | Data shared | Purpose | Legal basis |
|---|---|---|---|
| International carriers (DHL, FedEx, UPS) | Shipment details, recipient information, cargo content | International shipping fulfillment | Service contract |
| Vietnamese customs and destination-country customs | Export/import declaration, declared value, item categories | Customs compliance | Legal obligation |
| Google Analytics 4, Google Tag Manager | Anonymized web behavior data | Traffic analysis, UX improvement | Legitimate interest / consent |
| Cloudflare | IP address, request logs | Security, DDoS protection, website acceleration | Legitimate interest |
| Competent state authorities | As required by law | Vietnamese legal compliance | Legal obligation |
All partners above are required to comply with appropriate security standards and use data only for the agreed purposes.
Data storage and security
Retention period
- Transaction data and shipping records: 5 years from the transaction date (per Accounting Law 2015)
- Marketing data and newsletter subscriptions: until you withdraw consent
- Website access logs: maximum 12 months, then automatically deleted or anonymized
- Session cookies: deleted when the browser closes
Security measures
- All website connections are encrypted via HTTPS (TLS 1.2 or higher)
- Internal data access is restricted under the principle of least privilege
- Audit logs are maintained for every access to sensitive customer data
- Regular staff training on data protection and privacy
Rights of the data subject
Under Article 9 of Decree 13/2023/ND-CP, you have the following rights regarding your personal data:
- Right to be informed — to know about the processing of your data
- Right to consent — to grant or refuse consent for data processing
- Right of access — to request a copy of the data we hold about you
- Right to withdraw consent — at any time, without giving a reason
- Right to rectification — to correct inaccurate or incomplete data
- Right to erasure — to request deletion of data (except where retention is required by law)
- Right to restrict processing — to request a temporary suspension of processing in certain cases
- Right to lodge a complaint — to submit a complaint to Gateway Express or to the data protection authority
To exercise these rights, please contact info@gatewayexpress.com.vn with the subject line “Personal Data Rights Request”. We will respond within 72 business hours and process the request within a maximum of 30 days as required by law.
Cookie policy
The Gateway Express website uses cookies for three main purposes:
- Essential cookies — maintain session state, remember language, cannot be disabled
- Analytics cookies — Google Analytics 4 to measure traffic and user behavior (IP anonymized)
- Marketing cookies — Facebook Pixel (activated only after your consent) to measure ad performance
You may refuse analytics and marketing cookies by:
- Disabling cookies in your browser settings (Chrome, Firefox, Safari, Edge)
- Installing the Google Analytics Opt-out Add-on to block GA4 tracking
Protection of children’s data under 16
Gateway Express does not knowingly collect personal data of children under 16 without parental or legal guardian consent (per Decree 13/2023/ND-CP). If you discover that we hold data on a child without valid consent, please notify us at info@gatewayexpress.com.vn for immediate deletion.
Changes to this policy
We reserve the right to update this Privacy Policy to reflect:
- Changes in Vietnamese law
- Service and technology updates
- Feedback from customers and regulators
When significant changes occur, we will publish a notice on the website 30 days before the effective date and email registered subscribers. The current version is always published on this page, along with the “Version” and “Effective from” information.
Contact for data protection inquiries
For any questions, data subject rights requests, or complaints related to this Privacy Policy, please contact:
- Email:
info@gatewayexpress.com.vn - Hotline: 0944 247 267 / 0938 373 343
- Office: (028) 3547 1747
- Address: 22/40 Yen The, Ward 2, Tan Binh District, Ho Chi Minh City
If your complaint is not resolved satisfactorily, you may also refer to our Complaints Procedure or Terms of Service, or submit a complaint to the competent authority under Vietnamese law.
